Process customer service requests better than ever before! With Autotask you'll deliver better service, improved response times, and a complete audit trail, no matter whether service requests arrive via phone, fax, email or a Web portal.

Autotask tracks time and records task information, keeps things from falling through the cracks, and provides important customer metrics that will help you analyze both efficiency and profitability.

Look how Autotask makes your IT customer service run better:

Manage Outsourced IT Services Better Autotask handles support, troubleshooting, help desk, warranty work and scheduled maintenance. Use the Service Desk module to dispatch field technicians for field service break-fix, installation configuration and upgrades. Manage multiple queues, custom issues and sub-issues, priority, status, routing, ticket history, and resource selection by skill. Turn a ticket into a project task as needed.     Service Ticket Billing Easily create a client signoff sheet when the work is completed. Bill by fixed price, time and materials, milestone and percent complete contracts, prepaid retainer, block hour, and fixed monthly management support. Autotask handles the complete approval and billing workflow.     Capture Service Alerts Automatically Capture e-mail alerts from popular remote monitoring software and automatically create service tickets. Use our workflow automation engine to create rules for automatically assigning tickets to the right resources, sending notifications, dispatching, monitoring progress and automatically escalating based on priorities you set. Works with solutions N-able, HyBlue, Zenith InfoTech, Kaseya, Level Platforms, and others.     Take Advantage of Outlook Integration Create tickets faster and streamline workflow by submitting tickets from Microsoft Outlook, creating notes and tickets from e-mails.     Deploy Your Own Branded Client Portal Allow customers to create and submit their own service tickets 24x7 directly via the Web. Set up automatic notifications to alert appropriate personnel when tickets are submitted. Allow your customers to monitor progress of their issues without having to call you.     Monitor Everything With Service Dashboard and Reporting Monitor key metrics including ticket submissions, tickets due and completed, comprehensive reporting and performance charts.

» Back to Top